Cancellation for Shop Orders

We require 72 hours notice prior to your pick-up/delivery date in order to cancel your flower order. Flower order cancellations within this window are eligible for store credit only, refunds will not be given. Flower orders cancelled within 24 hours of being placed online (but not within 72 hours of your pick-up/delivery date) will be eligible for a full refund.

Cancellation for A La Carte Orders

No refunds or cancellations within 5 days of your order pick-up/delivery date. Flower orders cancelled within 24 hours of being placed online (but not within 5 days of your pick-up/delivery date) will be eligible for a full refund.

Updating your order

If you’d like to change the details on your order, please call us at 303-494-5678 or email us at info@boulderblooms.com as soon as possible and we’ll do our best to accommodate your change requests. Our team is available Mon-Fri 9am-5pm MT to assist you. Any requests made outside of these business hours are not guaranteed to be answered.

Non-Delivery

If you place an order and the recipient rejects delivery, whatever the reason, Boulder Blooms will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

If you place an order and claim it was not delivered, please allow us 48 hours to complete an investigation. If delivery was attempted but no one was available to accept delivery at the address provided, Boulder Blooms reserves the right to attempt redelivery of your order. If we discover no delivery attempt was made, we will provide a full refund. If we are unable to substantiate your non-delivery claim, we reserve the right to reject that claim.

If our delivery driver is unable to locate or access the address provided, they will call and text the customer and recipient for assistance. If the driver remains unable to access after 15 minutes, the undeliverable order will return to our design studio, and our customer service team will contact the customer to set up redelivery (may be subject to an additional fee), or schedule a free in-store pickup. If there is no reply to our contact attempts within 2 days, the order will be considered forfeited. Re-delivery will be coordinated only after payment of the re-delivery fee is complete. Customers who opt for in-store pickup will have 2 days to retrieve the order before it is considered forfeited. Please note: fresh flower arrangements typically have a 5-7 day vase life; flower longevity is counted from the original delivery day, and as such, flowers that are received after that date will have a shorter vase life.

If a delivery fails due to incorrect address details, an inaccurate gate code, or other customer-provided errors, you may be charged an additional fee for re-delivery the next day. After 48 hours without re-delivery, the order will be considered forfeited.

Missed Pickup

If you missed your flower pickup, we’ll hold your order in-store for 48 hours before it’s considered forfeited. Please note: flower arrangements typically have a 5-7 day vase life; arrangement longevity is counted from the original pickup or delivery day, and as such, flowers that are received after that date will have a shorter vase life.

Missed a non-perishable gift or merchandise pickup? We’ll hold your order in-store for 48 hours before it’s returned and refunded.

Flower Orders

Quality

Once flowers leave our shop premises or delivery vehicle, Boulder Blooms is no longer responsible for any damages incurred due to mishandling, transit, weather, vandalism, etc. If you are unhappy with the quality of your arrangement, please give us a call or email within 24 hours. We may require photographs, videos, or other supporting information, to evaluate your claim and you agree to provide such materials promptly if requested. If we determine, in our sole discretion, that a credit, replacement, remake, partial credit, or refund is appropriate, we may provide one in the form and amount we choose. Store credit is our preferred remedy in most cases. Refunds or remakes may be offered only in outstanding circumstances and only in our sole discretion.

Flower Substitutions

Boulder Blooms reserves the right to make substitutions in the event the flowers we receive from our suppliers are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme and style will be maintained, and flowers of equivalent value will be used. Boulder Blooms makes every reasonable effort to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to availability. 

Shop Merchandise + Gift Orders

We’re happy to offer an exchange or store credit for returns of full-priced items purchased online or in the Boulder Blooms store, in unused condition, within 30 days of purchase. Please provide all original packaging, as well as proof of purchase. Apparel and accessories must be in unworn, unused condition. All merchandise sold by Boulder Blooms is sold as-is without any guarantee or warrantee. All sale items are final sale and may not be returned or exchanged.